Privacy Policy
Last Updated: 11/8/24
1. Introduction
Three Pines Cleaning ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.threepinescleaning.com], use our services, or communicate with us in other ways.
2. Information We Collect
We may collect the following types of personal and non-personal information:
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
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Personal Identification Information that you provide to us may include, but is not limited to: Name, email address, phone number, mailing address, door codes, payment information, etc.
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Non-Personal Identification Information: Browser type, Internet Service Provider (ISP), referring/exit pages, date/time stamps, and clickstream data.
3. How We Collect Your Information
We collect information in the following ways:
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Directly from You: When you fill out forms on our website, place an order, or interact with us in-person or by other means (phone call, text, email, etc.).
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Automatically: Through cookies and similar tracking technologies when you use our website.
4. Why do we collect personal and non-personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate our Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
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5. Use of Your Information
We may use the information we collect for various purposes, including:
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To process transactions and manage orders.
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To communicate with you about your account, orders, or services.
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To improve our website and services.
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To send promotional materials and updates (with your consent).
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To respond to your inquiries and provide customer support.
5. Sharing Your Information
Customer information is never shared with third parties/affiliates for marketing/promotional purposes. We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:
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Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These service providers we utilize to help conduct our business operations include Quickbooks (invoicing/payment processing), Connecteam (the application we use to provide our employees with your information required to conduct our services for you, such as name, address, door codes, scheduling, etc.), Grasshopper (our communication line for our business number: 207-389-5008), Google applications, Taskbird (another scheduling application for our employees).
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Legal Compliance: We may disclose your information when required by law or in response to valid requests by public authorities.
6. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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Our employees have limited access to your personal information stored on our scheduling apps and are only given the information needed to successfully accomplish our services. When an employee’s employment with us ends, their access to the applications they used during employment ends as well.
7. Communication with our site visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
8. User Rights
You have the right to, at any time:
- Access your personal information.
- Request correction of your personal information.
- Request deletion of your personal information.
- Withdraw consent for data processing where applicable.
To exercise these rights, please contact us at:
Three Pines Cleaning
207-389-5008
P.O. Box 104,
Bowdoinham, ME 04008
9. Opt out of communications with us
You can opt out of communications with us by texting/replying STOP, UNSUBSCRIBE, QUIT; by unsubscribing from your emails, or by reaching out to us in another manner:
Three Pines Cleaning
207-389-5008
P.O. Box 104,
Bowdoinham, ME 04008
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
10. Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices or would like to access, correct, amend or delete any personal information we have about you, please contact us at:
Three Pines Cleaning
207-389-5008
P.O. Box 104,
Bowdoinham, ME 04008